West Hartford, CT20 Hurlbut Street
Call Us Anytime!(860) 519-0011

Welcome to Patterson Maintenance Services, Inc.

Discover excellence in janitorial maintenance with Patterson Maintenance Services, Inc. As a full-service company, we go beyond standard cleaning, offering a comprehensive suite of essential services such as general cleaning, supply acquisition, and carpet and tile maintenance.

Our Service Reach

From the vibrant states of Connecticut, Massachusetts, New Hampshire, and Rhode Island to the bustling areas of New York, New Jersey, and Pennsylvania, we cater to diverse clients spanning high-tech, medical, retail, and production facilities. Recognized by the “Boston Business Journal” as a top industry performer, our clientele includes leading firms in various business sectors

Adaptable and Responsive

At PMS, Inc., we understand that job specifications evolve, and we are prepared to respond promptly to these changes. Whether it’s emergency services or a unique cleaning request, count on us to deliver the quality service you expect. Our commitment to adaptability sets us apart.

Quality Assurance

Prioritizing your peace of mind, we conduct thorough background checks on all staff before they join our team. Moreover, our proactive bonus incentive programs for both management and cleaning personnel not only contribute to the industry’s lowest turnover ratio but also motivate our staff to uphold service standards that are second to none in the business.

PMS, Inc. was established in 1989 and has grown through a reputation of excellence in the industry. This industry is so highly competitive that if we don't provide consistent high quality services on a daily basis, one of our competitors will gladly take our business. We must provide superior quality and responsiveness on a consistent basis if we are to survive and grow.
- Scott Patterson, President

Quality Assurance

Quality Assurance

At Patterson Maintenance Services, Inc., our operations department has been defined by consistency, dependability, and reliability since our inception. Rigorous and regular quality control procedures form the backbone of our commitment to maintaining the highest levels of quality and customer satisfaction. 

Scheduled site inspections, conducted frequently in collaboration with our clients, provide valuable feedback, enabling our management staff to swiftly recognize, assess, and deliver necessary services, ensuring satisfaction and upholding a clean and sanitary facility for you and your staff.

Philosophy Of Excellence

Our philosophy is centered on providing the highest quality service at the best possible price, achieved through robust quality control, client feedback, and a low employee turnover ratio. 

With one of the industry’s lowest turnover ratios, we achieve this by treating our employees with the respect and dignity they deserve. By carefully managing business growth, we maintain a stable workforce, delivering consistent, dependable service to all our clients.

Client-Focused Communication

Our primary focus is meeting our clients’ expectations, and effective communication is key. Feedback from clients is invaluable, and our area managers ensure this through weekly Quality Control reports (QCs). 

Each area manager submits weekly QC reports for the buildings they oversee, signed by both the area manager and the facility manager. These reports are reviewed weekly by operations managers, the general manager, and the owner, allowing us to implement corrective measures promptly. This ensures accurate information from our field personnel and provides our clients with insights into communication effectiveness between their staff and our firm. Our commitment is to provide clients with a simple and effective avenue of communication, addressing any issues promptly and proactively.